Sales Policy – FLAIRCRAFTCITEINO
Effective Date: August 15, 2025
At FLAIRCRAFTCITEINO, we aim to provide you with the best experience when purchasing musical instruments and accessories. Our sales policy is designed to be clear, transparent, and in line with our commitment to customer satisfaction. Please take a moment to review the key aspects of our sales policy below:
1. Product Availability
All products listed on our website, flaircraftciteino.com, are subject to availability. While we make every effort to ensure accurate stock information, items may occasionally be out of stock or discontinued without prior notice. If a product you have ordered becomes unavailable, we will notify you immediately and offer a suitable alternative or a full refund.
2. Order Confirmation
Once you place an order with FLAIRCRAFTCITEINO, you will receive an order confirmation via email. This email serves as a receipt of your order and includes all relevant details such as the items purchased, prices, and estimated delivery times. Please review this information carefully to ensure accuracy.
3. Pricing and Payment
All prices listed on our website are in U.S. Dollars (USD) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without notice.
Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods as indicated during checkout.
Payment Authorization: Your payment will be processed at the time of order. Please note that your credit card or payment method will be charged once the order is confirmed and processed.
4. Discounts and Promotions
Any discounts or promotional offers available will be applied during the checkout process. Offers and codes cannot be combined unless otherwise stated in the terms of the promotion. All sales made using a discount code are subject to the terms of the promotion, and we reserve the right to modify or cancel promotions at any time.
5. Order Cancellation
If you wish to cancel an order, please contact our customer support team as soon as possible. Cancellations can only be processed before the order is shipped. Once an order has been dispatched, it cannot be canceled, but you can initiate a return once the item is delivered, as per our Return Policy.
6. Shipping and Delivery
We offer shipping services for both domestic and international orders. Please refer to our Shipping Policy for detailed information on shipping fees, delivery times, and shipping options available.
Delivery Times: Delivery times may vary depending on the shipping method selected and your location. While we strive to meet the estimated delivery time, delays due to factors beyond our control (such as weather, carrier delays, etc.) may occur.
Order Processing: Orders are typically processed within 1-2 business days of receiving the order. Orders placed on weekends or holidays may experience slight delays.
7. Sales Tax
Sales tax will be applied to all orders where required by law. The applicable sales tax will be calculated during checkout and included in the total price.
8. Return and Refund Policy
We want you to be fully satisfied with your purchase. If you are not completely happy with your item, please refer to our Return Policy for instructions on how to return products and request refunds or exchanges.
Please note that custom-made and personalized items are non-returnable unless they are defective or damaged upon arrival.
9. Customer Support
If you have any questions or concerns about your order, our dedicated customer support team is here to assist you. You can reach us via email at info@flaircraftciteino.com or by phone at 248-547-2513. We are committed to providing you with the best possible service and ensuring your satisfaction with every purchase.
10. Liability
FLAIRCRAFTCITEINO is not responsible for any damages or losses that occur during shipping or while using the products purchased from our store. Customers are responsible for inspecting items upon receipt and immediately reporting any damage or defects according to our Return Policy.
11. Governing Law
This sales policy is governed by and construed in accordance with the laws of the State of Michigan, United States. Any legal disputes that arise from this policy will be subject to the jurisdiction of Michigan courts.