Sales Policy for Flair Craft Citeino
Effective Date: January 8, 2025
At Flair Craft Citeino, we are committed to providing you with high-quality musical instruments and exceptional customer service. This Sales Policy outlines the terms and conditions that govern the sale of products on our website flaircraftciteino.com. By purchasing from us, you agree to the terms outlined in this policy.
1. Product Availability
All products listed on our website are subject to availability. While we make every effort to ensure accurate inventory levels, we cannot guarantee that all items will be in stock at all times. If an item is out of stock or unavailable, we will notify you promptly and offer an alternative, backorder option, or a full refund.
2. Pricing
- Product Pricing: All prices listed on our website are in USD and are subject to change without notice. We strive to provide accurate and up-to-date pricing, but errors may occur. If a pricing error is detected, we will notify you and give you the option to confirm your order at the corrected price or cancel the order for a full refund.
- Taxes: Sales tax will be applied to orders based on the delivery address and local tax rates. The applicable tax will be calculated at checkout.
- Shipping Costs: Shipping fees are not included in the product price and will be calculated separately at checkout based on your selected shipping method and delivery address.
3. Order Process
- Order Confirmation: Once you place an order on our website, you will receive an email confirmation with the details of your order. This email serves as an acknowledgment that we have received your order but does not guarantee that the order will be fulfilled.
- Order Processing: We aim to process orders as quickly as possible. Orders are typically processed within 1-2 business days of receipt, subject to payment authorization and product availability.
- Order Cancellation: You may request to cancel your order at any time before it is shipped. To cancel your order, please contact us immediately at info@flaircraftciteino.com or (505) 873-1016. Once an order has been shipped, it cannot be canceled, and you will need to follow our return process to obtain a refund.
4. Payment Methods
We accept the following payment methods for online purchases:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal
- Apple Pay and Google Pay (where applicable)
All transactions are processed securely using encryption and comply with industry standards for payment security.
5. Shipping and Delivery
- Shipping Methods: We offer several shipping options, including standard and expedited shipping. Shipping fees and delivery times are calculated based on your location and the shipping method you choose at checkout.
- International Shipping: We offer international shipping to select countries. Please note that international customers may be subject to customs duties, taxes, or other fees depending on their country’s regulations. These charges are the responsibility of the customer.
- Shipping Timeframes: Once your order has been processed, delivery times may vary depending on your location and the shipping method selected. Please refer to our Shipping Policy for detailed information on estimated delivery times.
6. Order Issues
- Incorrect Items: If you receive an incorrect item or a defective product, please contact our Customer Service team immediately at info@flaircraftciteino.com or (505) 873-1016. We will promptly assist you in arranging a return and issuing a replacement or refund.
- Missing or Damaged Packages: If your package is missing or has arrived damaged, please contact us within 5 business days of receiving your order. We will work with the shipping carrier to resolve the issue and ensure you receive your products.
7. Returns and Refunds
- Return Policy: We offer a 30-day return policy on most products (some exclusions may apply). Products must be returned in new, unused condition with original packaging. Please refer to our Refund and Returns Policy for more details on how to initiate a return or exchange.
- Refunds: Refunds are processed after we receive and inspect your returned item. Once approved, a refund will be issued to your original payment method, excluding any applicable shipping fees.
8. Promotions and Discounts
- Coupons and Discounts: From time to time, we offer special promotions, discounts, and coupons. These offers are subject to specific terms and conditions, which will be outlined at the time of the promotion. Discounts cannot be applied to previous orders or combined with other offers unless explicitly stated.
- Limited Time Offers: Promotions and discounts are often limited-time offers and are subject to availability. Once an offer expires, the terms and discounts are no longer valid.
9. Limitations of Liability
While we make every effort to ensure that all products sold through Flair Craft Citeino are of the highest quality, we are not liable for any injuries, damages, or losses caused by improper use or handling of the products purchased from our website. It is the customer’s responsibility to follow all manufacturer instructions and safety guidelines associated with the use of musical instruments.
10. Changes to the Sales Policy
We reserve the right to modify or update this Sales Policy at any time. When changes are made, we will update the Effective Date at the top of this page. Please review this page regularly to stay informed about any updates.
11. Contact Us
If you have any questions or concerns about our Sales Policy or need assistance with your order, please contact us:
- Email: info@flaircraftciteino.com
- Phone: (505) 873-1016
- Mailing Address: 409 Dunes Ct SE #APT D, Albuquerque, New Mexico (NM), 87123, USA
Thank you for choosing Flair Craft Citeino. We are dedicated to providing excellent service and quality musical products for musicians around the world. Your satisfaction is our priority, and we look forward to serving you.