Refund and Returns Policy for Flair Craft Citeino

Effective Date: January 8, 2025

At Flair Craft Citeino, we strive to ensure that every customer is completely satisfied with their purchase. However, we understand that sometimes things don’t work out as expected. This Refund and Returns Policy outlines how we handle returns, exchanges, and refunds for products purchased on our website flaircraftciteino.com.

By making a purchase from Flair Craft Citeino, you agree to the terms and conditions set forth in this policy.

1. Return and Exchange Eligibility

You can return or exchange most products purchased from Flair Craft Citeino within 30 days from the date of delivery. To be eligible for a return or exchange, the following conditions must be met:

  • Condition: The product must be in new, unused, and resalable condition with all original packaging, accessories, and documentation.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process returns or exchanges.
  • Non-returnable items: The following items cannot be returned or exchanged:
    • Custom or personalized products
    • Opened or used items such as sheet music, software, or audio equipment (unless defective)
    • Clearance or sale items
    • Gift cards

2. How to Return or Exchange an Item

If you are unsatisfied with your purchase or wish to exchange an item, please follow these steps:

  1. Contact Us: Reach out to our Customer Service team at info@flaircraftciteino.com or (505) 873-1016. Provide your order number, the item you wish to return or exchange, and the reason for the return.
  2. Request Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.
  3. Return the Item: Pack the item securely in its original packaging. Include the RMA number and proof of purchase in the return package.
  4. Shipping the Return: Customers are responsible for the return shipping costs unless the return is due to a defect, error, or an issue caused by Flair Craft Citeino. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

Once we receive your return, we will process it within 5-7 business days and notify you via email.

3. Refunds

Refunds are processed after we receive and inspect the returned item. If the item meets our return policy conditions, we will issue a full refund to the original payment method, excluding any shipping charges.

  • Refund Processing Time: It may take 7-10 business days for the refund to reflect on your payment method, depending on your bank or credit card provider.
  • Partial Refunds: In some cases, if the returned item is damaged, opened, or used, we may issue a partial refund based on the condition of the product.

4. Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect (wrong item shipped), please notify us immediately at info@flaircraftciteino.com or (505) 873-1016. We will arrange for:

  • Free Return Shipping: We will cover the return shipping costs for defective or damaged items.
  • Replacement or Refund: If you wish, we can either send you a replacement item or issue a full refund, depending on product availability and your preference.

5. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please first check with your bank or credit card company, as they may take additional processing time. If you’ve done this and still have not received your refund, please contact us at info@flaircraftciteino.com or (505) 873-1016.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the same process as a return. Once we receive your returned item, we will issue a store credit or send the new item, depending on availability. The customer is responsible for any difference in price for exchanged items.

7. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible at info@flaircraftciteino.com or (505) 873-1016. We will attempt to cancel your order before it is processed and shipped. If your order has already been shipped, you will need to follow the return process outlined above.

8. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us:

We are here to assist you and ensure a smooth and satisfactory shopping experience.

Thank you for shopping with Flair Craft Citeino. We appreciate your business and are committed to providing you with high-quality musical instruments and excellent customer service.