Shipping Policy for Flair Craft Citeino

Effective Date: January 8, 2025

At Flair Craft Citeino, we are committed to providing efficient and reliable shipping for all our customers. This Shipping Policy outlines the various shipping options, processing times, fees, and other important details to ensure a smooth delivery experience when purchasing musical instruments and accessories on our website flaircraftciteino.com.

By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Shipping Locations

We currently ship to U.S. addresses and select international destinations. Shipping options and fees will vary depending on your location. You can view the available shipping methods and their respective costs at checkout.

For international orders, additional shipping charges, customs duties, taxes, and import fees may apply based on your country’s regulations. These fees are the responsibility of the customer.

2. Processing Time

      • Order Processing: All orders are processed within 1-2 business days (Monday to Friday, excluding holidays) after payment is authorized. Once your order is processed, you will receive an email notification with tracking information.

      • Pre-Orders & Backorders: If an item is on pre-order or backorder, we will notify you of the estimated shipping date. Your payment will be processed immediately, but the item will be shipped once it becomes available. Please refer to the product page or contact customer service for specific details on pre-order timelines.

3. Shipping Methods and Delivery Times

We offer various shipping methods to meet your needs:

      • Standard Shipping: Estimated delivery time of 5-7 business days within the United States (delivery times may vary depending on location).
      • Expedited Shipping: Estimated delivery time of 2-3 business days. Available for select products and addresses.
      • International Shipping: Delivery times for international orders vary by destination. Standard international shipping typically takes 7-21 business days, depending on the country.

Please note that these delivery times are estimates and may be affected by factors such as weather conditions, customs clearance, or carrier delays. Once an order is shipped, we are not responsible for delays caused by the carrier or customs processing.

4. Shipping Fees

      • Domestic Shipping: Shipping costs for U.S. orders are calculated based on the size and weight of the items in your order, as well as your shipping address. Shipping fees will be displayed at checkout before you complete your purchase.

      • International Shipping: For international orders, shipping costs will be calculated at checkout. The customer is responsible for any additional customs duties, taxes, or import fees that may apply in the destination country. Please be aware that these additional charges are not included in the shipping fee and will be paid directly to the customs office upon delivery.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number that allows you to track the status of your shipment. You can check the tracking information directly on the carrier’s website for real-time updates on your package.

If you do not receive a tracking number within 2 business days after placing your order, please contact our customer service team at info@flaircraftciteino.com for assistance.

6. Shipping Restrictions

      • PO Boxes: We are unable to ship to PO Boxes. Please provide a physical address for delivery.
      • Military Addresses (APO/FPO): We offer shipping to U.S. military addresses. Shipping times for military addresses may be longer than standard domestic delivery times.

If we are unable to ship to your location, we will notify you promptly and offer a full refund.

7. Order Issues and Delivery Problems

If there are any issues with your order or delivery, including but not limited to missing packages, damaged items, or delivery delays, please contact us as soon as possible at info@flaircraftciteino.com or (505) 873-1016.

      • Damaged Items: If your package arrives damaged, please take photos of the packaging and the damaged product. Contact our customer service team immediately, and we will assist you with a return, replacement, or refund.

      • Lost Packages: If your package is marked as “delivered” but you have not received it, please check with neighbors or your local carrier. If you are unable to locate it, please contact us within 5 business days to file a claim. We will work with the shipping carrier to resolve the issue.

8. Shipping Delays

While we strive to meet delivery timeframes, there may be occasional delays due to external factors such as weather, natural disasters, holidays, or carrier issues. Unfortunately, we are not responsible for any delays caused by these factors, but we will do our best to assist you in tracking and resolving the situation.

9. Address Changes

Once your order has been processed and shipped, we are unable to change the shipping address. If you realize that the shipping address is incorrect, please contact us immediately before the order is processed. If the address needs to be changed after shipment, the customer is responsible for any re-shipping or returned package fees.

10. Contact Us

If you have any questions or concerns about our shipping policies or need assistance with an order, please don’t hesitate to contact us:

Thank you for choosing Flair Craft Citeino! We appreciate your business and strive to provide timely and secure delivery of your musical instruments and accessories. Enjoy your shopping experience with us!