Shipping Policy – FLAIRCRAFTCITEINO
Effective Date: August 15, 2025
At FLAIRCRAFTCITEINO, we are committed to providing a seamless shopping experience, which includes efficient and reliable shipping services. Our goal is to ensure that your musical instruments and equipment arrive at your doorstep in a timely and secure manner, so you can begin your musical journey without delay. Below is an overview of our shipping policy:
1. Shipping Areas
We proudly offer shipping to all locations within the United States. For international shipping, we currently serve select destinations. If you are located outside of the U.S., please reach out to our customer support team at info@flaircraftciteino.com to confirm whether we can deliver to your region.
2. Processing Time
Once your order is placed and payment is confirmed, we begin processing it within 1-2 business days. Please note that business days exclude weekends and public holidays. We strive to handle every order promptly and with care, ensuring that your items are packaged securely for safe delivery.
3. Shipping Methods and Delivery Times
We offer a variety of shipping methods to accommodate your preferences, including standard, expedited, and express delivery. Estimated delivery times are as follows:
Standard Shipping: 5-7 business days
Expedited Shipping: 3-5 business days
Express Shipping: 1-2 business days
Shipping times may vary depending on your location and the availability of the products ordered. Please note that these are estimated delivery times, and occasional delays may occur due to factors such as weather conditions, holidays, or carrier issues.
4. Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. The final shipping charges will be displayed at checkout before you complete your purchase. FLAIRCRAFTCITEINO offers free standard shipping on orders over $100 within the United States. For orders under $100, standard shipping fees apply. Expedited and express shipping options are available for an additional fee.
5. Tracking Your Order
Once your order has been shipped, we will send you a tracking number via email so you can monitor your shipment’s progress. You can use this tracking number to check the status of your delivery through the carrier’s website.
6. Damaged or Lost Items
While we take great care in packaging and shipping your items, in rare cases, products may arrive damaged or lost in transit. If you receive a damaged item or if your shipment does not arrive within the expected timeframe, please contact our customer support team immediately at info@flaircraftciteino.com. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
7. International Shipping (If Applicable)
For international orders, please note that customs duties, taxes, and fees may apply, depending on your country’s regulations. These charges are the responsibility of the customer. FLAIRCRAFTCITEINO is not responsible for any delays caused by customs processing.
8. Address Accuracy
Please ensure that the shipping address provided during checkout is accurate. FLAIRCRAFTCITEINO cannot be held responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses.
9. Customer Support
If you have any questions regarding shipping or need assistance with tracking your order, please do not hesitate to contact our customer support team at info@flaircraftciteino.com or call us at 248-547-2513. We are here to help and ensure your shopping experience is as smooth as possible.
By choosing FLAIRCRAFTCITEINO, you can expect fast, reliable, and hassle-free shipping on all your musical instruments and accessories. We are dedicated to delivering top-notch products to your door, so you can start creating music as soon as possible.